Shipping policy

SHIPPING POLICY

At FrameYourMemories, every customized product is prepared with care and attention because we know that each order represents a special memory. From customization and production to quality checking and packaging, we make every effort to get your order ready as quickly and safely as possible.

1. NEXT DAY DISPATCH

All orders are generally dispatched by the next day after the order is successfully placed and the required customization details are received.

Before dispatch, your customized product goes through our preparation process, which may include reviewing the photographs and details provided, preparing the design, creating the product, checking the finished product, and carefully packing it for shipment.

In exceptional circumstances, such as unusually high order volumes, holidays, technical issues, or circumstances beyond our reasonable control, dispatch may take longer.

2. DELIVERY TIME

After your order has been dispatched, it generally takes 5–7 days to reach your doorstep.

Please understand that next day dispatch does not mean next day delivery. Next day dispatch means that we aim to hand over your order to the shipping partner by the next day. The shipping partner then transports the order to your delivery address.

The actual delivery time may vary depending on your location, courier operations, weather conditions, transportation issues, holidays, or other circumstances beyond our reasonable control.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping Charges: xxxxxx

4. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through the contact details supplied with your order.

Tracking information may take some time to become active after the shipment is handed over to the shipping partner.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the correct name, house or building number, locality, city, state, PIN code, and contact number.

FrameYourMemories is not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

6. DELIVERY ATTEMPTS

Our shipping partner may make one or more attempts to deliver your order.

If the customer is unavailable, provides an incorrect address, refuses delivery, or does not cooperate with the delivery partner, the shipment may be delayed or returned to us.

Any additional shipping or re-delivery charges resulting from such circumstances may be payable by the customer.

7. DELAYED DELIVERY

We make every reasonable effort to ensure that orders reach customers within the estimated 5–7 day delivery period.

However, delivery timelines are estimates and are not guaranteed. Delays may occasionally occur because of courier operations, weather conditions, transportation disruptions, holidays, high shipment volumes, incorrect address information, or other circumstances outside our reasonable control.

8. DAMAGED PACKAGE OR PRODUCT

We carefully pack every customized product before dispatch to help protect it during transportation.

If your package or product arrives damaged, please contact us as soon as possible and provide clear photographs and/or videos showing the package, shipping label, and damaged product.

We will review the issue and, where the damage is determined to be our responsibility or caused during transit, provide an appropriate resolution in accordance with our Refund & Return Policy.

9. INCORRECT OR MISSING PRODUCT

If you receive a product that is significantly different from the product ordered, or an item is missing from your confirmed order, please contact us as soon as possible after delivery.

Please provide your order number along with clear photographs or videos of the received package and product so that we can investigate the issue.

10. CUSTOMIZED PRODUCTS

Our products are customized according to the photographs, names, dates, messages, and other information provided by the customer.

Customers are responsible for providing accurate customization details before the order is processed.

Because every customized product is created specifically for the customer, the preparation process begins as soon as possible after the order is received.

11. OUR COMMITMENT

We know that the product you ordered may contain a photograph of someone special, an important date, a personal message, or a memory that means a lot to you.

That's why we don't treat your order like just another package.

We aim to dispatch your order by the next day and deliver your personalized memories to your doorstep within approximately 5–7 days after dispatch.

We carefully prepare, check, and pack every order before sending it because we want the final product to reach you safely and in the condition it was created for.